The COVID-19 era was a big catastrophe for businesses around the world. But corporations that dealt with the new scenario reaped several benefits. In the pre-pandemic period, there were digital solutions available in the market but enterprises did not opt for them. With the spread of virus, the tourism sector opted for a COVID certificate verification solution to prevent fatalities. Various places such as hotels, malls, and cafes want to use innovative solutions to deal with the situation effectively.
The following blog guides how the hospitality sector could ensure a safe tourist onboarding experience by providing online check-ins. Moreover, it discusses how a COVID verification certificate enabled the hospitality sector to stay put to the new guidelines.
COVID Verification Certificate – A Short Overview
It is critical that a tourist is COVID free while traveling abroad to control the spread of coronavirus actively. This step is especially important for clients who want to attend large-scale events and visit public spaces having large groups. This approach helps tourism agencies comply with the latest COVID verification requirements from government authorities.
Providing Contactless Check-Ins As a Safety Protocol
Safely onboarding clients in hotels during the COVID period was a huge concern for the hospitality sector. With the implementation of digital solutions, hospitality service providers could verify the identities of their customers along with Polymerase Chain Reaction (PCR) tests. This means there was no need for manual validation systems. In this way, hotels could easily abide by global health safety requirements but also strengthen their relationship with customers.
Offered Remote Onboarding
Previously, hotel booking sites allowed customers to check in conveniently by using their mobile phones. In this way, service providers streamlined services for their clients to ensure convenience. The hotel staff members could easily demand details from the users, giving them a chance to offer a personalized experience. Employees could easily verify all the details once they reached the site.
Ensured Secure Channels
Tourists’ onboarding process asked about their name and credit card details during the check-in phase. Keeping the data safe was very important to protect brand’s market reputation and sensitive information of tourists. In this light, well-encrypted self-check-in solutions were employed by hotel service providers. The latest solutions were easily integrated with the management system. Hence, the staff members could acquire customer details instantly and safely.
Presented Touchless Kiosks
During the pandemic era, several hotel receptions installed a self-check-in kiosk that ensured instant and safe customer onboarding. Such types of devices did not require human supervision, easing the practice of social distancing during the tough time. Contactless kiosks not only streamlined the onboarding experience but also offered the option of screening credit cards.
Enhancing Tourist Experience: Digital COVID Verification Certificate
In order to resume tourist activities, the hospitality sector wanted an effective and powerful security mechanism. At that time, the Digital COVID verification certificate was a tourist ID validation solution that had QR code attestation to stop the spread of virus and ensure effective fraud prevention.
Verified Covid Reports
Visitors who arrived at their hotels needed to go through a manual procedure for COVID report validation. The reports contained an MRZ code that facilitated user identification and document validity.
Implementation of the COVID verification certificate addressed the issue by employing OCR technology. The digital solution had the support of Artificial Intelligence for data extraction from user documentation in real-time. Optical character Recognition technology scanned the QR code on passenger reports to check their time validity and reliability.
Performed Tourist ID Validation
Hotel staff members could easily use COVID verification certificate for identity verification. The digital solution installed at contactless kiosks allowed guests to enjoy a positive onboarding experience.
AI-driven facial recognition technology matched the passengers’ face ID against the data gained during virtual check-ins. The use of liveness detection feature also made sure that the user did not show a still image of their face to circumvent the system. This progressive approach empowered authorities and staff members to accept only genuine visitors.
The hospitality industry faced the chaotic pandemic period and COVID restrictions to stop the spread of virus. The official requirements demanded a valid PCR test, no older than 72 hours. This approach was important to prevent fraud and contain the transmission of coronavirus. Hotels also employed remote authentication solutions to comply with official guidelines from authorities. Utilizing a digital corona certificate verification system allowed travel authorities and hotel service providers to validate reports and ID documentation. This approach helped staff members provide a seamless and safe tourist experience.